Shriners Children's is the premier pediatric burn, orthopedic, spinal cord injury, cleft lip and palate, and pediatric subspecialties healthcare system. With multiple hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 21 regardless of their family’s ability to pay or insurance status. Our mission is to change and improve lives by caring for our patients, conducting research to gain knowledge and develop new treatments, and providing educational opportunities for physicians and other healthcare professionals.

• 4 locations ranked on U.S. News & World Report’s list of Best Children’s Hospitals for pediatric orthopedics
• Winner of 9 Press Ganey Guardian of Excellence Awards and 5 Pinnacle of Excellence Awards for Patient Experience (2023)
• $20 million in annual funding for innovative research in genomics, clinical motional analysis, and other forms of translational research.

Site Description

• 49-bed inpatient facility with an outpatient clinic and walk-in fracture clinic located in North Philadelphia
• Outreach clinics in Doylestown, PA and San Juan, Puerto Rico
• Joint Commission accredited
• Press Ganey Guardian of Excellence award winner for Inpatient Pediatric Patient Experience (2023)
• Specialties: Orthopedics, Spine/Spinal Cord, Sports Medicine, Pediatric Surgery, Craniofacial, Rheumatology, Pediatric Rehabilitation/Therapy, Urology 
• Partnerships with Temple University, Thomas Jefferson University, St. Christopher's Hospital for Children, Drexel University, and the University of Pennsylvania

The Patient Access Scheduler will be responsible for scheduling Outpatient, MAC, and Therapy appointments, as assigned.  Responsible for scheduling via incoming phone calls, work queues and emails. Will be responsible for prioritizing scheduling requests based on visit type and requested return date. This position will report to the Patient Access Supervisor.  Monday - Friday, no weekends/holidays.

AMBULATORY SCHEDULING

• Schedules clinic appointments and notifies patients and families via telephone system or MyChart
• Prepares and distributes daily patient schedule list for Security use
• Maintains accurate and current information in the Shriners Hospital for Children’s electronic medical record (EPIC/SHCIS).
• Ensures that reschedule and return appointments are scheduled according to the established guidelines adopted by the department and facility
• Assist in responding to Patient Access scheduling emails.
• Schedule via PHL Clinic Appointment workqueue
• Responsible for scheduling MAC, and Therapy appointments, as assigned.
• Coordinate appointments based on request for multiple providers on same day, including Rehab.
• Obtains and/or verifies all patient demographic data in EPIC/SHCIS
• Manage high volume phone calls, meeting standards established by department for responsiveness.
• Documentation of means test into EPIC/SHCIS.
• Cover Front Desk as needed.
• Communicates any unresolved issues with the Patient Access Supervisor.

TECHNICAL  COMPETENCIES

• Strong analytical and problem solving
• Effective interpersonal and communication
• Exhibits competency in the use of computer software: Microsoft Word,
• Knowledge of EPIC/Cerner Millennium
• Able to work well independently, as well as, with a
• Understands the importance of and maintains confidentiality at all

Preferred

• High School Diploma preferred
• 2-4 years of Patient Access experience in a pediatric healthcare setting preferred.
• 2-4 years of experience in a call center or dedicated scheduling enviroment preferred.

Requirement

• Bilingual in Spanish

Shriners Children’s is an EOE/Drug-Free, Smoke-Free Workplace. 

Shriners Children’s values diversity and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

In accordance with local and system policies, all SHC employees must be fully vaccinated for COVID-19 to be eligible for hire.