Shriners Children’s Chicago offers specialized care for a wide range of pediatric orthopedic, bone and joint conditions, including rare diseases and syndromes. Other specialties include spine and scoliosis care, plastic surgery, cleft lip and palate care, comprehensive rehabilitation and spinal cord injuries.

Shriners Children’s is a family that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking.  Our compassion, integrity, accountability, and resilience defines us as leaders in pediatric specialty care for our children and their families.  

Our personalized approach allows children to reach their full potential.  Other considerations include team-approached interdisciplinary care, friendly environment and the satisfaction that our patients are receiving the best care available.

All employees are eligible for medical, dental and vision coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a full-time or part-time status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans. Additional benefits available to full-time and part-time employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

Shriners Children's is the premier pediatric burn, orthopaedic, spinal cord injury, cleft lip and palate, and pediatric subspecialties medical center.  We have an opportunity for a Resource Navigator within our Care Management department to join our team.

Responsibilities:

• The Resource Navigator is an administrative position that assists patients and families with navigating and accessing external resources, support systems, and information by telephone or in person. 
• The Navigator is responsible for providing clerical support, assisting the team with problem-solving and facilitating inpatient and outpatient visits and care. 
• This position proactively addresses potential or actual transportation and lodging needs as identified by the interdisciplinary team. 
• The Resource Navigator identifies the need and coordinates the assistance of a bilingual interpreter where necessary, and assists international patients by facilitating Visas, airline letters and supporting documentation. 

This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.

Required:

• High School diploma / GED
• Bilingual English/Spanish

Preferred:

• Experience in a customer support or administrative role
• Experience with travel, accommodations, scheduling