Shriners Children’s is an organization that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical, dental and vision coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a full-time or part-time status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans. Additional benefits available to full-time and part-time employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

Join our Shriners Children's Hawaii 'Ohana! We are proud of providing the highest quality care to Hawaii's Keiki for almost 100 years. Shriners Children's Hawaii treats children with neuromusculoskeletal conditions throughout the Pacific Basin regardless of the family's ability to pay. Become a part of our specialized care staff and help us transform lives together.

Shriners Children's is the premier pediatric burn, orthopaedic, spinal cord injury, cleft lip and palate, and pediatric subspecialties medical center.  We have an opportunity for a Clinical Coordinator to join our Outpatient Department. 

This position is Full Time, exempt and benefits eligible.  The pay range for this position is $24/hour - $34/hour.  Compensation is determined by years of experience and departmental equity.

The Clinical Coordinator provides direction and clinical support for our nursing staff to promote quality patient care and a safe work environment.  

-Oversight of day-today activities of the outpatient clinic. 

-Coordinates clinic support staffing schedule and daily clinic assignments.

-Leads morning huddles with all clinic staff prior to the first patient arriving. Holds an afternoon huddle if needed.

-Responsible for local telehealth program coordination and training, working with both system resources and partnering sites to ensure successful operations

-Provide continuous training and communication to all clinic staff.

-Review the quality of clinic support documentation and patient access registration elements.

-Maintains clinic flow to best advantage of the patient, physicians and clinic staff. 

-Is available to clinic support staff to answer questions.

-EPIC super user and workflow development

-Provides input on clinic personnel performance appraisals and any disciplinary action needed.

-Keeps practice manager informed of problems arising in the flow process and/or staff concerns.

-Continuously update work knowledge by participating in education opportunities.

-Ensure adequate staff levels to cover for absences and peaks in workflow.

-Maintain and replenish clinic supplies and inventory, anticipate needed supplies.

-Maintains a high level of interaction with patients and families to continually enhance/improve access to patient care.

-Participate in patient satisfaction initiatives. Respond and act on recommendations to improve the patient experience at Shriners Children’s Hawaii.

-Use discretion and professionalism when handling patient or physician complaints received. Respond appropriately to any identified concerns.

-Participate in patient safety initiatives. Respond and act on safety recommendations.

-Provides opportunities for clinic staff to share concerns and address patient issues

-Competent completion of medical assistant responsibilities, including patient clinical care, preparing the patient, clinic preparation, documentation, and population-specific competency (see medical assistant job description for greater detail).

-Performing other duties as assigned or requested willingly and promptly, and with a positive attitude. Reporting when the task is completed, as appropriate.

Education

HS diploma/GED required.

Associate or bachelor’s degree preferred.

Medical Assistant Certificate preferred.

Experience

5 years of experience in a clinic setting preferred.

2 years of experience in orthopedics preferred.

2 years of experience in pediatrics preferred.

1 year of supervisory experience preferred.

Certificate and Licensure

EPIC experience

BLS required

PALS (for CMA) required within 12 months 

Additional Knowledge and Skills

-Excellent organizational and communication skills

-Critical thinking skills, decisive judgement, and the ability to work under minimal supervision.

-Excellent computer skills with emphasis on Microsoft Excel, Word and Outlook.

-Experience working in a clinic setting.

-Ability to communicate effectively in a face-to-face setting with patients, families and other staff members.