Shriners Children’s is an organization that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical, dental and vision coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a full-time or part-time status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans. Additional benefits available to full-time and part-time employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

Schedule:  (Full-time) 1.0 FTE

This position provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience. The incumbent accurately and professionally handles all desk operations including, but not limited to, all phases of the patient registration and scheduling process. They will also direct patients with financial obligations to the financial counselor. The core responsibilities of this role maximize efficiency through facilitating and ensuring the accuracy of the information flow between medical staff, and other various departments.

ESSENTIAL FUNCTIONS:

• Greets and directs patients to their correct destinations both in person and over the phone. Anticipates the needs of the patients & guests then responds in an accurate & timely manner.
• Schedules established patient appointments & contacts patients for rescheduling, missed appointments & appointment reminders.
• Completes patient registration process by reviewing accounts & other compliance-related documents for completeness & accuracy. Obtains & documents missing information required for registration.
• Monitors patient flow, adjusts workflows & notified the clinical staff of any pertinent information.
• Acts as a liaison between patients, guests, back office & providers.

PROBLEM SOLVING:

• Demonstrated potential ability to perform the essential functions of the job as outlined above.
• Ability to maintain a professional demeanor in stressful or difficult situations.
• Ability to provide care appropriate to the patient demographic served.
• Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers.
• Ability to communicate with patients in a confidential, professional manner using tact and diplomacy.
• Ability to assess data regarding the patient's status and provide care, as detailed in the department's policies and procedures manual.
• Demonstrated excellent communication, interpersonal, organizational and follow-through skills.
• Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast-paced environment.
• Ability to work efficiently and independently.
• Demonstrated computer skills and an ability and willingness to learn new applications and software, procedures and processes.
• Ability to assimilate data from various sources.
• Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected.
• Ability to navigate a facility with multiple providers and services.

Education
High School Diploma/GED Required

Experience
1 Year Scheduling, registration and insurance verification preferred
1 Year Microsoft Office Applications preferred
1 Year Organizational skills required
1 Year Communication Skills required

Certification and Licensures
Basic Life Support (BLS) Required (must obtain within 60 days of hire)

(Pay range for this position is $16.83/hr - $25.25/hr. The hired applicant's placement within the range is based on qualifications, professional experience and education).