Shriners Children’s is an organization that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical, dental and vision coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans. Additional benefits available to FT and PT employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

Job Summary:
Shriners Children’s – Portland is seeking a full-time Intake Coordinator to join the team! This position is responsible for processing and tracking new patient applications, schedules and monitors new patient internal referrals, clinic appointment and changes, and communicates with families and Shrine Centers regarding status.  Triages patient referrals and patient applications by assessing urgency.  Handles inquiries regarding referrals and eligibility requirements.  Maintains databases on activity and prepares statistical reports for Board of Governors, Shrine Centers and Key Volumes reporting.  Attends monthly Applications Committee meeting and provides statistical and patient information.

• Processes new patient applications according to Portland SHC standards and procedures. 
• Communicate with patients families via phone and written notification regarding appointments,denials, requests for additional information, etc.
• Arranges and communicates new patient appointment schedules and changes.
• Provide information to staff and to Board to assist in assessing applications.  Also prepares various statistical reports used to monitor new patient.
• Information is transmitted in a clear, concise manner according to documented standards.

Note:  This is not an all-inclusive list of this jobs responsibilities.  The incumbent may be required to perform other related duties and participate in special projects as assigned.

Education

• High School Diploma/GED, required

Experience

• 2 Years Administrative Assistant/Clerical in Hospital Setting, preferred
• 2 Years Customer support in a pediatric medical setting, preferred

Certification and Licensures

• Basic Life Support (BLS), required