Shriners Children’s is an organization that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical, dental and vision coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a full-time or part-time status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans. Additional benefits available to full-time and part-time employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

The Corporate HIM Technician position performs various HIM functions and responsibilities for a centralized system-wide environment.

The various functions include release of patient health information including following all Shriners Children's (SHC) policy and procedure, state, federal and HIPAA (Health Insurance Portability and Accountability Act) regulatory guidelines. Demonstrates a high degree of knowledge and expertise of HIPAA privacy and state laws regarding patient privacy.

Supports the review of medical record documentation in the EMR for all patient encounter type visits, and when appropriate, creates and assigns chart deficiencies to the necessary provider(s) dictation and / or signature.

Other duties include data integrity by verification of Primary Care and Referring Provider information and monitoring and combination of duplicate patient and person information.

This position involves extensive customer service and computer skills due to continuous interactions with and providing services to patients, revenue cycle staff, medical staff, HIM staff at SHC facilities, and other 3rd party requestors.

This is a hybrid position based in the Greater Tampa Bay area, with the expectation to be in the office 1 - 2 times per month.

• Ensures appropriate Release of Information procedures are followed as required by SHC policies, and state/federal confidentiality regulations, including HIPAA and HITECH.
• Ensures authorizations for release of heath information are HIPAA compliant and releases patient information in accordance with minimum necessary guidelines.
• Performs HNA Provider Verification process to maintain an accurate MPI and Provider database.
• Performs extensive research to verify new providers and contact information before authentication in SHCIS.
• Combines and inactivates providers when required.
• Supports Remote Report Distribution by provider office follow-up to obtain fax numbers for new providers and mailing of documents when necessary.
• Builds fax stations, cross-references providers and re-submits distributions for faxing as appropriate.
• Provides information within 3-5 business days of receiving requests for information to authorized requestors.
• Monitor HDQ-ROI emails, date stamp and processes requests daily.
• Utilizes the EPIC & Cerner Request Management system to log, monitor, track and fulfill requests for release of medical information ensuring all data fields are captured.
• Execute system wide electronic MPI reports for all facilities to identify duplicate patients/persons.
• Validate unique identity and the appropriate medical record number or person identification assignment.
• Maintains a log of activities and productivity and submits to the HIM Operations Manager daily.
• Handle complaints, provide appropriate solutions for customers, and follow-up to resolve any issues their customers experience.
• Responding to customer queries in a timely and accurate way, via phone email, patient portal or fax.
• Adheres to documented and established workflow guidelines as it relates to adding and reassigning accounts to work queues.
• Incomplete record review completed within 1-2 business days post visit/discharge.
• Monitors Unauthenticated Report for assigned facilities daily.
• Closed Record Review – LXT & PAS.

This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.

Required:

1 yr of customer service experience
1 yr of healthcare experience in medical records processing operations

Preferred:

RHIA or RHIT (AHIMA) certification