Shriners Children’s is an organization that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical, dental and vision coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a full-time or part-time status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans. Additional benefits available to full-time and part-time employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

The Principal Trainer, Epic is certified in their respective Epic application and works in collaboration with the Training Manager and the application analysts to develop training for end-users. The PT is responsible for developing and maintaining a clear knowledge of their respective application, training materials and the workflows associated with that application. PT’s demonstrate excellent presentation skills, and have an excellent ability to answer end-users questions related to their application.

Training

• Develops and maintains Epic course curriculum along with all training materials for the respective Epic application during implementations and upgrades.
• Develops and maintains an in-depth understanding of workflows to properly develop training curriculum and related materials.
• Builds, tests, and maintains the training environment.
• Ensures all classroom training and related training materials adhere to current policies and procedures.
• Conducts a credentialed training program as needed for implementations. This will include monitoring the trainer’s adherence to course curriculum, knowledge of applicable workflow, and overall Epic system knowledge.
• Trains Super Users who will support end-users in classroom trainings and on-site and lead training efforts stemming from software upgrades and updates.
• Coordinates closely with system analysts in order to develop proper training in consideration of all end-users roles and to ensure effective training in advance of software updates and new version releases.
• Participates in testing and workflow validation of all new systems and modifications before implementation into the production environment.
• Maintains customer service orientation and responsiveness.
• Obtains and maintains certification within each assigned Epic application module.
• Communicates effectively with project leadership, team members, and customers.
• Willingness to travel overnight for educational classes and working non-standard and/or extended hours.
• Utilizes project management skills to prioritize and manage assigned and unassigned tasks necessary to ensure a high quality training product is offered.

End-User Support

• Supports at-the-elbow support during project go-lives and upgrades. Captures, documents details, and troubleshooting steps of an issue to identify resolution and/or escalate as needed. Utilizes ticketing system to track, route problems and requests, and document solutions.
• Gathers information to understand a problem and educates the user on how to accomplish the desired task.
• Works collaboratively with Super Users to vet issues and ensure internal education and collaboration with internal resources.
• Completes rounds at assigned facilities. Rounds include checking with clinical and support staff to address questions and/or issues they are experiencing with Epic and related clinical applications, following up with previously provided support assistance, and completing rounding checklists in the appropriate timeframes after assigned initiatives.
• Works with project/support team to identify and resolve workflow or application issues.
• When on or near a site - provides on-the-floor rounding during unscheduled downtime, and serves as a liaison between the end-user and the IT/Epic team at large.

This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.

Required:

• 3 years of experience developing and conducting Epic training in an adult education environment
• 2 years of experience with EMR or enterprise software implementations, specifically with training of staff
• 3 years of experience with physician/hospital workflows
• Strong understanding of Adult Learning Theory and experience incorporating into stand-up adult classroom training
• Bachelor's degree in related field - or 3 yrs of equivalent clinical or IS experience in lieu of degree
• Epic certification in 1 or more Epic application (or agree to achieve certification within 180 days)
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Preferred:

• Project management experience
• Epic certification in Access, Revenue, HIM or Billing