Shriners Children’s is an organization that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical, dental and vision coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans. Additional benefits available to full-time and part-time employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

Shriners Children’s Northern California is proud to be nationally ranked as a leader in pediatric orthopedics by U.S. News & World Report, in partnership with UC Davis Children’s Hospital. As an ACS-verified Level I Children’s Surgery Center, we are committed to providing world-class care in a family-centered environment. Our state-of-the-art facility specializes in orthopedics, rehabilitation, burns, pediatric surgery and cleft lip and palate services, transforming the lives of thousands of children every year from around the world.

Joining our team means being part of a mission-driven organization dedicated to innovation, collaboration and making a lasting impact on the lives of our patients and their families. At Shriners Children’s Northern California, you’ll find a supportive community, opportunities for growth, and the chance to contribute to life-changing work every day.

We currently have a full-time opportunity available for a Patient Access Manager to join our Finance team. Reporting to the Director of Finance, the successful candidate will manage the daily operations of the Patient Access department. 

The pay range for this position is $94,515.00 - $141,752.00/year. Compensation is determined based on relevant experience and department equity. 

• Supervising and coordinating the activities of the patient access department to ensure efficient and accurate patient scheduling, registration, and admissions
• Developing and implementing policies and procedures to improve operational efficiency
• Monitoring and ensuring compliance with all relevant regulations, standards, and guidelines
• Training and supporting staff in their daily duties and promoting continuous professional development
• Resolving any patient complaints or issues related to their access to healthcare services
• Working closely with other healthcare professionals and departments to ensure seamless patient care
• Maintaining accurate and timely patient demographics and records
• Monitoring and analyzing patient access key performance indicators and implementing improvement plans when needed
• Ensuring patient privacy and confidentiality, in compliance with HIPAA regulations
• Participating in budgeting and financial management, such as setting patient access department goals and objectives

This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.

Required:

• 2+ years management/supervisory accounting experience
• The ability to provide effective leadership, supervision, staff development/counseling and departmental fiscal controls
• Demonstrated excellent communication skills, both written and verbal
• Ability to develop and maintain strong working relationships with other hospital leaders, clinicians and departments
• Ability to organize assignments and establish appropriate work priorities
• Excellent computer skills

Preferred:

• Progressive management or lead experience in a Patient Access department
• Epic experience