Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans and a Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected. Additional benefits available to FT and PT employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

Shriners Children's is seeking a full time Practice Manager for our Springfield location.

The Practice Manager will be a proactive and hands-on leader who excels in fast-paced, multidisciplinary environments. This role is responsible for overseeing daily clinic operations, fostering collaboration across clinical and administrative teams, and driving continuous improvement. The ideal candidate brings strategic thinking, clear communication, and strong problem-solving skills to every facet of practice management. Accountable for performance across assigned services, the Practice Manager cultivates a high-performance culture focused on quality care, patient experience, regulatory compliance, safety, and financial stewardship in alignment with Shriners Children’s mission and values. This position reports jointly to the Site Administrator and the Medical Group.

• Oversees daily clinic workflows to ensure efficiency and patient-centered care
• Anticipates operational needs and implements proactive solutions
• Adjusts physician and APP templates based on operational needs
• Supervises and coaches administrative and clinical support staff (e.g., front desk staff, radiology)
• Leads team huddles, performance check-ins, and policy implementation
• Partners with physician and APP leader(s)
• Leads and supports projects focused on efficiency, compliance, and patient experience
• Ensures adherence to pediatric-specific health regulations
• Stays current with HIPAA, OSHA, and CMS pediatric compliance standards
• Monitors revenue cycle with attention to subspecialty billing opportunities
• Identifies gaps in authorizations, referrals, and documentation
• Analyzes EMR data for performance dashboards, recall systems, and care gap closures
• Fosters a child-friendly and family-centered environment
• Designs and implements strategies to improve patient/family satisfaction
• Handles escalated patient/family concerns with sensitivity and professionalism
• This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.

Education

• Bachelor's degree required
• Master's degree (Healthcare Admin. MHA, Business Admin. MBA) preferred

Experience

• 3-5 years progressive experience in clinic or healthcare operations required
• 2+ years experience in Pediatric or Specialty Care Setting(s) preferred

Certifications

• Membership in American College of Healthcare (ACHE) or Medical Group Management Association (MGMA) preferred
• Lean Six Sigma Green Certification preferred

Shriners Children’s is an EOE/Drug-Free, Smoke-Free Workplace.