Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans and a Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected. Additional benefits available to FT and PT employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

We are a premier pediatric specialty, research, and academic teaching hospital with a medical and research partnership with Massachusetts General Brigham. It is the world’s leading center for pediatric burn care and is the only American Burn Association (ABA) exclusively pediatric verified burn center in New England and New York.

We have a full time Intake Coordinator position available.    

The pay range for this position is $22.94 hourly to $31.20 hourly. Compensation is determined based on years of experience and department equity.

• Responds to new patient inquiries from referral sources or potential patients.  Maintains list of referrals.
• Transcribes orders.
• Enters patient demographic information, updates insurance information, submits new patient documentation and assigns new medical record numbers.
• Reviews future orders for new and established patients daily.
• Answers the phone, covers the front desk and checks patients in/out as required.
• Reviews charts for signed consent forms.
• Reviews and follows up on cancellations and no-shows.
• Schedule visits for offsite services based on the requests of the care team and patients/families.
• Coordinate patient visits with international office at the affiliate hospital as applicable.
• Collaborates with Care managers to collect demographics, set up records, and process appointments for international outreach trips.
• Other duties as assigned.

Education

High School Diploma/GED required

Experience

2 years of experience in a hospital and healthcare systems and practices required

Preferred Skills

Excellent customer service and communication skills

Experience in patient access and insurance verification

Microsoft office proficiency

Bilingual Spanish/English

Shriners Children’s is an EOE/Drug-Free, Smoke-Free Workplace.