Why Shriners Children’s?

Shriners Children's is the premier pediatric burn, orthopedic, spinal cord injury, cleft lip and palate, and pediatric subspecialties healthcare system. With multiple hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Our mission is to change and improve lives by caring for our patients, conducting research to gain knowledge and develop new treatments, and providing educational opportunities for physicians and other healthcare professionals.

• Ranked top Midsized Employer by Forbes and Statistica Inc. (2025)
• 4 locations ranked on S. News & World Report’s list of Best Children’s Hospitals for pediatric orthopedics (2025-2026)
• Winner of 4 Press Ganey Guardian of Excellence Awards and 4 Pinnacle of Excellence Awards for Inpatient Pediatric and Medical Practice Patient Experience (2025)
• $20 million in annual funding for innovative research in genomics, clinical motional analysis, and other forms of translational research.

Benefits

• Medical, Dental, and Vision Insurance: Health Savings Account (HSA) and Flexible Spending Account (FSA) options available
• 403(b) Retirement Savings Plan with generous employer match
• Public Service Loan Forgiveness (PSLF) eligibility
• Tuition Reimbursement
• Basic Life/AD&D and Short-Term Disability Insurance provided at no cost
• Paid Time Off (PTO) and Extended Illness Bank (EIB)
• Voluntary Benefits: Long Term Disability Insurance, Critical Illness/Accident Insurance, hospital indemnity coverage, identity theft protection, and more.

All employees are eligible to receive medical, vision and dental coverage starting on their first day. Other benefit elections may vary based on eligibility and location.

The Regional Director, Ambulatory Practice Operations, is a dynamic regional leader responsible for advancing the operational performance and strategic alignment of multiple Shriners Children’s ambulatory practices. This position provides oversight of practice efficiency, access, quality metrics, and financial stewardship across sites. The Regional Director serves as a collaborative partner to site physician chiefs, practice managers, and enterprise leaders, ensuring operational consistency and excellence. A strong candidate will bring experience in performance improvement, cross-functional leadership, and healthcare partnerships. This role provides regional accountability for core operational pillars including clinic productivity, PSA and partnership oversight, and KPI execution in line with Shriners Children’s mission and goals.

This is a full-time, full benefits eligible position with a pay range of $124,280 to $186,420 determined by years of relevant experience and departmental equity.

Operational Oversight & Regional Practice Performance

• Ensure consistent operational execution across assigned practices and clinics.
• Monitor and drive efficiency, productivity, and throughput across sites
• Standardize workflows and best practices in partnership with practice managers and physician leaders.
• Lead performance reviews for each site including productivity benchmarks and KPIs.
• Maintain issue escalation pathways and lead resolution of operational challenges.

KPI Accountability & Performance Management

• Oversee performance improvement strategies aligned with system metrics.
• Maintain dashboards and reporting infrastructure for key operational, quality, and access indicators.
• Ensure regular data review and corrective action planning with site leaders.
• Present outcome trends and opportunities to senior leadership.

PSA and Partnership Oversight

• In collaboration with respective sites, provide operational oversight of PSAs, contractual affiliations, and physician/APP staffing commitments.
• Track and validate physician and APP clinic time allocation, physician & APP productivity expectations, including template adherence.
• Support contracting and compliance teams to ensure alignment with external partners.
• Maintain transparent documentation and partnership evaluations.

Leadership Collaboration and Communication

• Serve as a key partner to site physician chiefs and practice managers.
• Collaborate with HR, revenue cycle, compliance, and operational teams to execute priorities.
• Lead regular huddles or update calls with site-based operational leaders.
• Maintain ongoing documentation of clinic status, action items, and outcomes.
• Represent practice operations in regional or enterprise forums.

Patient Experience and Practice Culture

• Partner with patient experience leaders to ensure child- and family-centered care across all locations.
• Monitor and respond to trends in satisfaction data, complaints, and access issues.
• Promote a culture of professionalism, responsiveness, and psychological safety.
• Support talent development and retention planning with site managers.

Other Duties

• Participate in enterprise-level initiatives as assigned.
• Adapt responsibilities in response to regional needs or organizational priorities.
• Lead or contribute to system-wide operational improvement efforts.
• Regular travel is required for this role, generally one site visit each month.

Education

• Bachelor’s Degree in Healthcare Administration, Business Management, or related field required
• Master of Health Administration (MHA), Master of Business Administration (MBA), or related degree preferred

Certifications

• Certified Medical Practice Executive (CMPE) preferred
• Lean Six Sigma Certification preferred
• Project Management Professional (PMP), Certified Associate in Project Management (CAPM), or other project management certification preferred

Experience

• 5 years of progressive leadership experience in multi-site healthcare operations required
• 3 years of progressive leadership experience in pediatric or family medicine strongly preferred
• 2 years of experience providing oversight for clinical partnerships, PSAs, or time allocation models preferred.

Additional Knowledge and Skills

• Demonstrated success in operational leadership across multiple clinical settings
• Experience in KPI management, productivity analytics, and dashboard tools
• Familiarity with physician contracting, time tracking, and affiliated provider management
• Strong leadership, team facilitation, and performance coaching skills
• Ability to lead through influence in complex healthcare systems
• Proficiency in EMR systems, Excel, and reporting platforms
• High emotional intelligence and ability to manage change and conflict productively