Shriners Children’s is an organization that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical, dental and vision coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403(b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a full-time or part-time status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans. Additional benefits available to full-time and part-time employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

The Appointment Coordinator is responsible for assisting the Intake Coordinator daily with coordination of new patient scheduling. Position would provide coverage in the absence of the Coordinator. Responsible to assist with the completion of scheduling queues. Assists Revenue Cycle Manager in research and resolution of denials as assigned. Conduct Financial Counseling as needed. Weekly and monthly monitoring of physician grids for accuracy. Responsible for assisting the Revenue Cycle Manager with tasks that are essential for maintaining efficient daily function of the Revenue Cycle process.

Intake Functions:

• Assist Intake Coordinator daily with coordination of new patient scheduling. Will provide coverage in the absence of the intake Coordinator.
• Obtains and/or verifies all patient demographic data in Epic.
• Provides new patients with education on hospital services and/or treatment. Advises the families of our revenue cycle process.
• Assists with coverage for Check In and Scheduling queues as necessary per the RC Manager.
• Communicates any unresolved issues with the Revenue Cycle Manager.
• Ensures that reschedule and return appointments are scheduled according to the established guidelines adopted by the department and facility.
• Assist in responding to Patient Access scheduling emails.
• Reschedules appointments when necessary per department guidelines.

Miscellaneous Functions:

• Maintains confidentiality of all patient information within the guidelines established by the department and hospital.
• Consistently removes confidential data from the computer screen and/or secures confidential data on desk(s).
• Destroys all patient information according to department guidelines.
• Assists the Revenue Cycle Manager as needed.

This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.

Required:

• Less than 1 year of scheduling and registration experience 
• High School Diploma/GED

Preferred:

• Electronic Medical Record (EMR) experience highly preferred