Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans and a Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected. Additional benefits available to FT and PT employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

We are a premier pediatric specialty, research, and academic teaching hospital with a medical and research partnership with Massachusetts General Brigham. It is the world’s leading center for pediatric burn care and is the only American Burn Association (ABA) exclusively pediatric verified burn center in New England and New York.

The Patient Access Representative functions as a resource to staff and the general public regarding the new patient intake process and all assigned areas of responsibility. The assistant performs all functions related to processing new requests for treatment including self-referrals, healthcare professional referrals and Shriner referrals. This position is also responsible for scheduling and pre-registration of the initial ambulatory clinic appointment and performs several functions related to inpatient hospital admission.

The pay range for this position is $22.94/hr - $34.41/hr.  Compensation is determined based on years of experience and departmental equity. 

Requirements include new patient intake and new patient appointment scheduling processing; admissions processing; and updating patient demographics. This position will also serve as a backup to registration.

This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned

Education

• High School diploma or GED required

Experience

• Less than 1 year of administrative experience in a healthcare setting preferred
• Less than 1 year of Windows-based computer skills preferred
• Less than 1 year of Customer Service experience preferred
• Epic EMR highly preferred

Knowledge & Skills

• Perform data entry and type accurately with speed
  
• Ability to effectively plan, and prioritize multiple tasks
  
• Ability to interact and communicate effectively with children / families from diverse social economic and cultural backgrounds
  
• Customer service skills
  
• Basic record keeping and filing systems
  
• Computerized databases and word applications
  
• Adapt to a variety of new and sensitive situations and responsibilities in an appropriate and positive manner.