#LI-Remote

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403(b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans and a Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected. Additional benefits available to FT and PT employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

The Global Patient Services Coordinator supervises one or more Global Patient Services Specialists, ensuring accurate, efficient and compassionate handling of the entire international patient referral and acceptance process.

For the acute patient referral program, Coordinators serve as program leads under the department’s 24/7 on-call schedule. As leads, Coordinators oversee patient cases from initial referral until patients arrive at an SHC hospital. Coordinators will receive incoming patient referrals from hospitals, Shriners, foundations and other referral sources for patients with acute burns and other injuries. Coordinators must determine best-fit Shriners hospitals based on patients’ conditions and bed availability, prepare medical cases in English, establish and facilitate doctor-to-doctor communication (interpreting, as appropriate), negotiate transportation timing, crews, equipment, and quotations with air ambulance providers, manage humanitarian parole and consent processes, and find/confirm financial sponsorships for patient transportation costs.

For non-acute patients, Coordinators work closely with all levels of administrative and medical staff at Shriners Children’s locations to facilitate patient acceptance, approvals, and care planning. The Coordinator also works with the International Clinical Professional to ensure comprehensive medical records and chart reviews. The Coordinator is responsible for successful patient passport and US visa applications and/or humanitarian parole requests, including communication and medical justifications to satisfy US Consular Service and Dept. of Homeland Security legal requirements. Coordinators also identify and coordinate with external organizations and governments for non-medical expense sponsorship.

Finally, Coordinators are responsible for planning HQ-managed international outreach clinics held in their assigned geographic regions. This includes patient selection, medical record compilation, and collaboration with host organizations as well as arranging research, training and education initiatives.

• Manages and/or supervises Specialists for all aspects of the international patient referral and acceptance program. This includes ensuring complete medical files, consents, and other information for evaluation and all activities for patients after they have been clinically accepted and prior to their arrival in the United States. They are responsible for successful patient passport and US visa applications and/or humanitarian parole requests, including developing medical justifications to satisfy US Consular Service and Dept. of Homeland Security legal requirements. Coordinators also identify and coordinate with external organizations and governments for non-medical expense sponsorship.
• Works closely with key employees at all levels at SHC locations, including those in intake, care pre-admission testing, care management, resource navigation, and social work as well as Administrators & Chiefs, to facilitate care planning, patient acceptance & Board of Governors’ approvals.
• Leads the acute patient referral program during on-call rotations. As leads, they determine best-fit Shriners hospitals based on patient condition and bed availability, prepare medical cases in English for accepting clinical teams, establish and facilitate doctor-to-doctor communication (interpreting, as appropriate), negotiate transportation timing, crews, equipment, and quotations with air ambulance providers, manage humanitarian parole and consent processes, and find/confirm financial sponsorships for transportation expenses. Manages documentation and reporting accuracy and invoice/payment routing.
• Prepares international patient care plans, guides physicians and care managers on determining appropriate and necessary testing, exams, clinical clearances and imaging prior to patient arrival, clearances and imaging prior to patient
• Plans HQ-managed international outreach clinics held in assigned regions. This includes patient selection, medical record compilation, and collaboration with host organizations as well as arranging research, training and education initiatives.

This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.

Required:

• 7 or more years of professional-setting work experience 
• Professional-level written and verbal communication bilingual skills in English as well as either Spanish or French
• MS Office proficiency
• Medical terminology proficiency
• High School Diploma/GED
• BS, BA, 4 years of college or equivalent work experience in lieu of degree

Preferred:

• 3 or more years of case management experience in a healthcare setting
• Social work or case management certification/license
• Interpreter/translator certification